Refunds & cancellation
These are general terms written in plain language. They are not legal advice.
You can use Astra for free — you only pay for Astra Plus if you need more credits. Until payments are connected, Plus can’t be purchased.
1.Cancelling your subscription
- You can cancel Astra Plus any time in your account — “Manage billing” (available once payments launch).
- After cancelling you won’t be charged again, and Plus keeps working until the end of the month you already paid for.
- Then your account moves to the free plan — your data and settings stay.
2.Refunds
Payments are taken by a payment provider acting as the merchant of record. Refunds go through it — under its policy and the consumer protection laws of your country. If your country gives you the right to withdraw from a digital service purchase within a certain period, that right applies.
If something went wrong — you were charged twice, Plus didn’t turn on after payment or a charge was a mistake — write to us. We’ll look into it and help you get a refund.
3.Price changes
If the subscription price changes, we will tell you in advance. The new price applies from the next billing period — you can cancel before then.
4.Contact
Billing and refund questions: the support address will appear on this page soon. Please include your account e-mail and, if you have it, the receipt number.